Policies at Round Robin
We founded Round Robin with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
RETURN POLICY
Our return policy lasts for up to 14 days of receipt. If 14 days have gone by since you've received your purchase, we cannot offer you a refund or exchange.
For your return to be eligible, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Please do not send your parcel back to the manufacturer.
For Order Return enquiries, please send an email to round.robin2584@gmail.com
Cancellation Policy
Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However if 24 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.
Damaged Goods Policy
Should the item be damaged during transit, send us an email with proof (attached pictures/videos) to round.robin2584@gmail.com. We will assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.
Refund policy
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.
Late or missing refunds
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at round.robin0925@gmail.com.